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EFCN: Community Affordability – Session 2: Empathy and the Impact of Utility Rates on Customers

May 3, 2022 @ 10:00 am - 11:00 am

May 3, 2022 | 10:00 AM – 11:00 AM PDT

Finding it hard to balance your utilities’ operational needs with the financial capacity of your customers? Understanding the expenses households juggle, including utility bills, can provide insight for how and when to adjust rates, develop assistance programs, and invest in infrastructure. Empathy and affordability considerations impact day-to-day operations of the utility as well as future financial planning. As equity and environmental justice become more regular considerations for community-level decision making, this 1-hour webinar will help you make balanced financial decisions for your utility and your community.

Register here!

Who Should Attend:

  • Managers, owners, and operators of water systems serving less than 10,000 people
  • Decision-makers for water utilities, including mayors, finance officers, utility managers, public works directors, city councilors, board members, tribal council members, and clerks
  • Consultants and technical assistance providers serving water systems


May 3, 2022
10:00 am - 11:00 am
Event Category:
Event Tags:


Webinar Only


Environmental Finance Center Network
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