Understanding the root cause of a problem at your water system is the crucial first step in addressing the issue appropriately. In this webinar, we will introduce and demonstrate two tools that will help water operators and managers get to the root cause of a difficult problem. The first tool is a line of inquiry called Five Why’s. The second is using a lens through which you can examine the problem from different perspectives, called PESTEL. By using these tools, water operators and managers can ensure that they define the problem correctly, so they can apply the right methods, and maximize the efficiency of their staff time, money, and other resources.
Presenter: Elaine McCarty, Senior Associate – Environmental Finance Center West